Trust and openness create synergy. Frankness and openness in relationships with people

The problem of perceiving and understanding other people arises before us, as a rule, when we establish and maintain contact with them. How others understand us depends to a large extent on our behavior - we can help or hinder others from perceiving us correctly. Everyone can ask themselves the following questions: “Do other people know me well?”, “Is it easy for them to understand me?”, “Do I know and understand myself?”, “Do I help others understand me better?” The best and most immediate form of help here is our own openness.

Openness is, first of all, the ability to be honest and natural in relationships with people. Such behavior, although not a guarantee of absolute mutual understanding, still helps others understand us better. In order for openness and sincerity to be mutual, you must also be able to respond to manifestations of frankness on the part of your partner so that he feels that he is accepted and supported.

The degree of openness cannot be random; it depends on the current situation and the characteristics of the unfolding contact. It is desirable that it be related to what is happening in at the moment in partners and between them.

I have already written that during periods of crisis in relations between people, openness becomes special meaning, and the ability to be open depends on the degree of awareness and acceptance of oneself. The connection between self-awareness and openness can be illustrated using a model called "Johari Window"* in honor of the two psychologists who created this model.

* The name of the model uses abbreviations of the names and surnames of its authors. – Approx. translation

Each person is only partially aware of everything that makes up the content of his “I”. It can also be said that the people around us only partially understand us. To hide from others and from ourselves some important information, we must spend our attention and energy on this, so the more open we are, the more information accessible and known, the more likely it is that our communication with others will be full and deep, expressive and effective.

In accordance with the model, one can imagine that each person carries within himself, as it were, four “spaces” of his personality.

As can be seen from this model, the strengthening and deepening of relationships between people leads to an increase in the size of open and understandable “spaces” and a decrease in the size of closed and inaccessible to understanding “spaces” of the individual. When we are open, others have the opportunity to learn more about us, which increases the likelihood of good mutual understanding and, at the same time, deeper self-knowledge. When we close ourselves off from others, we become less aware of ourselves. By opening up to others, we gain some guarantee that they will help us see in ourselves what was previously inaccessible to us. The more aware we become of this area, the more open we can be with others.

I already wrote above about feedback - information, which we can supply to others and which contains our response to their behavior. The purpose of feedback is, first of all, to help others become more aware of how we perceive their actions, what feelings they evoke in us, and how they affect our state and behavior. Ability to provide feedback in such a way as not to cause in the partner a feeling of threat emanating from us and so as not to provoke psychological self-defense in him, this is extremely important and is not at all easy to develop.

From time immemorial, the open palm has been associated with sincerity, honesty, devotion and trust. Oaths are usually taken with the palm of the hand over the heart; in court, when testimony is given, a hand is raised with an open palm, etc.

Most best way to find out whether the interlocutor is frank and honest with you at the moment is to observe the position of his palms . For example, when people are being completely honest with you, they hold out one or both hands to you and say something like, “I'm going to be completely honest with you” (Figure 1). When a person begins to open up, he usually opens his palms completely or partially to the interlocutor. This completely unconscious gesture tells you that the other person is telling the truth at the moment. When a child is lying or hiding something, he hides his palms behind his back. Likewise, if a person wants to hide something from others, then while explaining, he will hide his hands in his pockets or keep them crossed. Thus, hidden palms may indicate that he is hiding the truth.

If a person is lying, and his palms are open, then he may still seem insincere to his interlocutors, because he will not only lack other gestures that characterize a person telling the truth, but negative gestures will be noticeable , characteristic of those who tell lies, and all this will not be combined with his open palms.

You can increase your credibility by developing the habit of keeping your palms open when communicating with people. Conversely, when the open palm gesture becomes a habit, the number of lies in your speech decreases. It is interesting to note that most people cannot tell a lie if their palms are open. With the help of open palms, you can force others to lie less and encourage your interlocutors to be trusting and frank with you.

Another characteristic gesture is unbuttoned jacket (jacket) (Fig. 2). A person who trusts you will unfasten or even remove it in your presence. Openness, like other properties, is contagious, often extending not only to people, but also to animals; if during a fight one of the fighting animals lies on his back and exposes his stomach to the enemy, he will never touch him.

It has been established that there is much more mutual agreement among people with unbuttoned jackets than among those with all buttons buttoned up. Many of the latter also sit with their arms crossed over their chest - in a defensive position. Those whose condition changes in a positive direction unconsciously unclench their hands and unbutton their jackets.

A person who speaks confidentially is most likely does not make hand gestures near his face - such as covering the mouth, scratching the nose or head, etc. That is, here, first of all, you need to ensure that there is no doubt or other negative gestures that contradict the expressed feelings. Proud, straight pose, which can often be seen in someone who has achieved a lot and knows what he wants, also a clear indicator of confidence. Not For nothing we force children to stand up straight: this is not only better in terms of health, but also a sign of self-confidence.

Gestures of trust : “dome” - the fingers are connected like the dome of a temple (Fig. 3). This gesture signifies trust in the relationship, but also some complacency, confidence in one’s infallibility, selfishness or pride. This gesture immediately communicates that the person is absolutely confident in what he is saying.

In this gesture, the hands can be at different heights. Women usually place their fingers together on their knees when sitting or just above the waist when standing.

A softer form of this gesture is when the hands are closer together (Fig. 4). This gesture often also signifies trust.

Location. It is important to remember that gestures of acceptance and favorable responses are manifestations of temporary states that are subject to rapid change. You need to read them carefully every minute and not rely on automatic support. Some gestures and movements of this group.

Hands placed on chest (Fig. 5) - a gesture known since the times of Ancient Rome, denoting honesty and openness. Roman legionnaires greeted each other by placing one hand over their heart and raising the other with an open palm towards the person they were addressing.

Women, except in formal situations, rarely use this gesture; in addition, pressing one or two hands to the chest may mean to them defensive reaction for sudden surprise or fright.

Touch gesture (Fig. 6). Those who only touch another or grab their shoulder or arm usually want to interrupt or emphasize something. Another option is reassuring touch, usually with appropriate verbal accompaniment. But the gesture we like the most is when a person touches us to show sympathy and how good he feels in our company.

Getting closer to another person - desire to be closer to him or the desire to work together on the issue at hand. You just need to notice if your partner starts to move away - then he doesn’t want it. This gesture also signals to third parties that the conversation is closed to them.

For example, two people are discussing business issues at a party. They stand looking into each other's faces, feet parallel, and at a very short distance. In other words, they stand in a closed position that makes it impossible for a third party to join - everyone can see that they are having a private conversation, although there is nothing confidential about it, and they would only welcome new participants.

The opposite example. Two other people stand nearby in an open position, their bodies turned outward. This position leads to the formation of a circle of four, five or even more people taking part in the conversation.

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Mutual knowledge - openness and trust

Everyone can ask themselves the following questions: “Do other people know me well?”, “Is it easy for them to understand me?”, “Do I know and understand myself?”, “Do I help others understand me better?” The best and most immediate form of help here is our own openness.

Openness is the willingness to express your thoughts to others, to express your feelings in connection with what was said or done. Being open does not mean telling your partner the most intimate details of your life; this kind of frankness is only possible with real intimacy. But in order to maintain a deep and sincere relationship, partners must clearly understand how the other is feeling at the moment.

The degree of openness cannot be random; it depends on the current situation and the characteristics of the unfolding contact. It is desirable that it be related to what is currently happening in the partners and between them.

Open and closed “spaces” of personality

Dimensions of “spaces” at the beginning of communication with a person

During periods of crisis in relationships between people, openness acquires special importance, and the ability to be open depends on the degree of awareness and acceptance of oneself.

The connection between self-awareness and openness can be illustrated using a model called the Yogari Window, named after the two psychologists who created the model.

Each person is only partially aware of everything that makes up the content of his “I”. It can also be said that the people around us only partially understand us.

To hide some important information from others and from ourselves, we must spend our attention and energy on it, so the more open we are, the more information is available and known, the more likely it is that our communication with others will be full and deep, expressive and effective.

In accordance with the model, one can imagine that each person carries within himself, as it were, four “spaces” of his personality.

When we are open, others have the opportunity to learn more about us, which increases the likelihood of good mutual understanding and, at the same time, deeper self-knowledge. When we close ourselves off from others, we become less aware of ourselves.

By opening up to others, we gain some guarantee that they will help us see in ourselves what was previously inaccessible to us. The more aware we become of this area, the more open we can be with others.

As described above, feedback is information that we can provide to others and which contains our reaction to their behavior. The purpose of feedback is, first of all, to help others become more aware of how we perceive their actions, what feelings they evoke in us, and how they affect our state and behavior.

The ability to provide feedback in such a way as not to make our partner feel threatened by us and so as not to provoke psychological self-defense in him is extremely important and is not at all easy to develop. I would like to highlight here some points that increase the effectiveness of feedback.

1. In your comments, try to touch first of all on the characteristics of your partner’s behavior, and not on his personality; try to talk about your partner’s specific actions, and not about your thoughts about your ideas about him as a person.

2. Talk more about your observations rather than the conclusions you reach. Observations are descriptions of what you saw or heard, and conclusions are the result of your interpretation of what you saw, conjectures based on real facts. It is possible that with your help your partner will come to deeper and more correct conclusions. But if you still want to express your thoughts and conclusions, try to emphasize that they are the result of your mental work. Don't create the illusion that your conclusions objectively reflect reality.

3. Try to be descriptive rather than judgmental. When describing, try to simply note what happened or what is currently happening.

Of course, all this does not mean that any assessments should be avoided altogether - this is simply not even possible. However, it should be remembered that assessments and judgments are not the most valuable material for better mutual knowledge and understanding. Descriptions are more informative.

4. When describing the behavior of another person, try to use categories like “to a greater or lesser extent” rather than “you always...” or “you never...”.

When using categories of the first type to describe the behavior of another, emphasize that certain manifestations can be expressed to a greater or lesser extent, and occur with greater or lesser frequency. This is much closer to reality than the assumption that only one or another behavior is possible as an alternative.

The tendency to use language such as “you always...” or “you never...” usually leads to misunderstandings and oversimplifications.

5. Try to focus your attention on the specific actions of your partner in situations that took place very recently, and not on some vague stories of the distant past.

Our behavior is usually associated with a specific place and time. If we can see this connection, we can understand a lot about human behavior. If something in the behavior of another or in your own reactions has attracted your attention, try to tell him about it as soon as possible (provided, of course, in the right environment) - this increases the value of the information.

6. Try to give as little advice as possible; it is better to express your thoughts, as if sharing thoughts and information with your partner.

When you share your thoughts with him about him, you leave him the right to freely decide how to use the information received. At the same time, he will be able to proceed from his own goals and capabilities.

The more you talk about what a person should do, the more you limit his choices. own way behavior for which he could be fully responsible himself.

7. When providing feedback to a person, try to emphasize what can be valuable to him, and not what can bring satisfaction to you personally. Talking to someone about how their behavior is perceived and how it makes them feel can help them better understand how they are perceived by others. At the same time, you should try not to abuse your own needs in expressing feelings, do not resort to emotional release, try not to manipulate others. Feedback, like any other form of help, should be offered rather than forced.

8. Try to give your partner such information and in such quantity that he will be able to use it. When a single “portion” of feedback is overly saturated, there is a possibility that the interlocutor will not be able to effectively and constructively approach what you say to him.

It makes no sense to criticize any features of your partner’s behavior or personality that you cannot influence, for example his physical disabilities, - such criticism does not bring anything constructive into your relationship.

9. Carefully timing your feedback can greatly increase its effectiveness. When you want to tell another person how you perceive them, it is important to choose good time, place and situation. Often, in response to feedback, the partner reacts with serious and deep emotional experiences.

Therefore, you need to be very scrupulous in choosing the circumstances of such a conversation and soberly assess the capabilities of your interlocutor - even the most valuable information conveyed in an inappropriate situation or in an inadequate form can bring more harm than good.

10. Remember that both giving and receiving feedback requires a certain amount of courage, skill, understanding and respectful attitude to yourself and others.

Feedback can contribute to better understanding and deepening relationships between partners, provided that the above considerations are taken into account not only by those who provide it, but also by those for whom it is intended.

Through his reactions, the person receiving feedback can facilitate the process of mutual knowledge and understanding. Here I will offer some thoughts on how to respond to feedback.

1. In order to correctly understand what they want to tell you, you should carefully listen to your interlocutor to the end. As a rule, in response to some not particularly pleasant remarks addressed to us, we very soon stop listening to the words of the interlocutor and begin to prepare various arguments in our favor or arguments for self-defense.

This prevents us from fully accepting information and understanding what we are told.

2. In order to better understand what they are telling us, we can retell in our own words what we heard. This will help you notice all misunderstandings and misunderstandings in time, and avoid erroneously attributing to your interlocutor what he did not say.

Feedback exchange is often challenging emotional experiences and mobilizes the system psychological protection personality. It is important to take this point into account and check each time what causes certain considerations that arise in response to our partner’s words.

3. Feedback contains only a personal point of view and a subjective idea of us specific person, and is by no means an answer to the question of what we are. This information only indicates the current state of our relations. Curious person may set out to find out how he is perceived by a variety of people, and thus expand his range of ideas about the subjective experiences that his behavior causes in others. But we must not forget that these ideas will never be complete, just as we ourselves are never immutable and static.

4. When your interlocutor provides you with feedback, this does not mean that you need to immediately change your behavior. It is known that there are many reasons why people strive to change the behavior of others. Feedback exchange is aimed at improving mutual understanding between partners, which makes certain changes in their behavior possible, but not always necessary.

5. Expressing some thoughts to a partner encourages him to respond, and this also helps us better understand how our words are perceived. When you provide feedback, you usually take a certain risk and can never be sure in advance how you will be received. It is therefore very important that partners help each other at this difficult moment.

People are not always willing to openly demonstrate their reactions to the behavior of others. Much more often we hide our feelings because we are afraid of offending or hurting another person, we are afraid of causing their anger, we do not want to be ridiculed or rejected. All this can be avoided if you subtly and skillfully provide feedback to your partner. Thanks to this skill, it is possible to establish deeper and more sincere contacts with other people.

The level of openness in relationships can be increased only based on the desire to improve contacts, and not on the basis of the desire to humiliate or manipulate a partner.

Openness in itself is not a value unless there is a need behind it to improve the quality of relationships. Therefore, attempts to be more frank with those who are truly dear to us are especially valuable. The readiness of partners for mutual openness is closely related to the level of trust between them.

Those who are sincerely interested in improving relationships should be concerned about deepening and strengthening mutual trust.

Each person has his own and, as a rule, very general ideas about what trust is. It seems to me that it is important to define this concept, its essence and manifestations in relations between people.

The signs of trust that I want to present in this book are largely borrowed from the work of Morton Deitch and several other psychologists who specifically studied both this phenomenon and the characteristics of the phenomena of cooperation and willingness to take risks.

You can determine trust in a communication partner as follows:

a) in a situation where a decision is made about whether another person can be trusted, you need to understand that trusting him can be for your benefit or turn against you, your needs, goals, and your sense of self. Therefore, when deciding to trust someone, realize that you are taking a risk;

b) be aware that the consequences of your trusting relationship largely depend on the behavior of the person you trusted;

c) be prepared for possible troubles and losses as a result negative consequences your trust may be much greater than possible benefits and the advantages which you will acquire by the consequences of your trust being favorable;

d) despite all this, count, although not recklessly, on the fact that in response to your trust, the other person will behave in such a way that you will be satisfied with the consequences of your gullibility.

It's not hard to see what's between mutual trust and mutual knowledge in the process of communication there is a direct connection. The more open the partners are, the better they understand each other. The possible benefits of mutual openness are primarily related to deepening relationships.

Potential troubles may manifest themselves primarily in the form of rejection, humiliation, and resentment.

If partners are willing to take the risk of greater mutual openness, then there is a basis in their relationship for deepening mutual trust.

Trust is strengthened if, in response to your frank reactions, you feel accepted and understood that nothing threatens you. In this case, trust increases because you are convinced that the partner is not hostile.

On the contrary, if you understand that there are notes of ridicule or disdain in your partner’s reactions, trust in him decreases, and the confidence that he is deliberately opposed to you grows.

However, many examples can be given where people interested in improving relationships in the name of common goal, consciously go to trust each other, in this case trust generates reciprocal trust. So, we can say that the quality of a relationship depends on:

whether one of the partners is ready to take risks and open up more to the other;

Is the second partner ready to show that he understands and accepts the intentions of the first, that he agrees to respond in kind.

When we feel that another person trusts us, we ourselves begin to trust him more and feel the need to get closer to him.

Uncertainty about a partner and suspicion about his intentions are significant obstacles to establishing a trusting relationship. A person who risks revealing himself simultaneously demonstrates to us that he has no evil intentions, that he is not inclined to take actions that threaten us.

Frankness and openness

But what else is openness and frankness expressed in? What definitions exist for these concepts?

A person with an open soul is a person who is confident in own strength Human. Such people are ready to communicate, they are sociable. Such individuals tend to support others, they share thoughts and emotions.

How far we are willing to let another person into a certain world of our own is openness. Than in more spheres of life we allow strangers in, the more openness we are characterized by.

Public openness manifests itself externally. Spiritual openness can warm you with a sincere attitude. And frankness will give a person the truth. IN in everyday terms Openness is understood primarily as internal openness.

Internal openness will require trust. Those who believe are more likely to open up to others, which is why the concepts of “trust” and “openness” are often considered synonymous.

Negative properties of openness

But openness does not always apply to positive qualities. There are also negative properties of openness. Its untimely manifestation is regarded by others as an obsession; it is characterized by thoughtless simplicity. Openness is not always timely, and communicating unnecessary information can be costly.

Spiritually healthy individuals open to others, but within reasonable limits. Openness and trust are important elements in building a warm relationship, but thoughtless trust is foolish.

There are many in the world different people, and a person’s surroundings are not always friendly. If you trust everyone and everyone, it will cause many problems and troubles. In addition to the ability to trust, it is also important to be able to understand others and have internal security. But such a concept should not be considered closed.

Closedness - rather negative side, but security is positive. Successful individuals often follow well-known principle, which says that you should believe in the best, but you need to prepare yourself for the worst. And those who are psychologically protected are able to truly trust. It is difficult to hurt such people.

If a person is confident and strong, then it is easier for her to trust and be open. Purpose of production inner strength, security is correct and important. It does not remove, but complements the understanding that trust is important value in life.

Properties of frankness

As for the properties of frankness, they are also distinguished by positive and negative aspects. A frank person is ready to reveal his own inner world emotions and thoughts.

Revealing is the desire to tell or talk about personal, intimate, often secret aspects of life. This concept is valued as honesty, an indicator of trust. Frankness refers to intimacy, close relationships between people.

But untimely, excessive or objectionable frankness becomes a violation of the rules of etiquette. Unlike sincerity (expressing true feelings and intentions), showing candor is sometimes not relevant to the interlocutor. This does not always cause pleasant emotions.

If sincere person is usually focused on the future, then the frank one more often tells others about the choices made, actions, and current spiritual state. But a frank person sometimes remains sincere. This creates additional stress, because... a person is directly told not only the truth about his attitude towards him, but the absolute truth.

Typically, frankness is confessional in nature. A man takes off his burden, reports his own weaknesses, negative qualities, complexes, bad deeds. If the manifestation of this quality goes along with intelligence, then it is regarded as trust and honesty. This is an indicator of feelings. Such behavior soon weeds out unnecessary individuals in any area of life. In addition, frankness is sometimes combined with the need to get advice in a specific personal situation.

Frankness becomes a way beyond everyday relationships, when this manifestation is mutual - good, but unilaterally it brings negativity. Frankness becomes an object of manipulation, but at the same time it itself acts as a tool for manipulating others.

Psychologists note that frankness. It is enough to trust someone with a secret, how this person feels more important and significant than before. It is worth noting that neither time nor spiritual expenditure is required in order to give others a chance to feel more confident.

Sometimes frankness becomes the cause of tension in moral and psychological terms, because when a person is told the truth about him straightforwardly, but he is not ready to accept it, it degenerates into complexes, etc. But too much frankness becomes rashness.

How to become an open person

If you often hear that you are an overly closed person or not too open, and you want to change this opinion about yourself, then you will have to work on yourself. Let's consider options on how to become an open person.

Start by being around other people more often. If you spend the lion's share of your time on the Internet, reading books or watching films, then the situation will not budge. You don’t have to fight for the title of leader in the company; it’s enough to set other goals: to become a useful, indispensable, attentive interlocutor.

Sometimes a person is closed for fear of saying the wrong thing at the wrong moment. There is some truth in this. With the development of openness self, it pays to be reasonable. A person must open up consciously, understand when and why he is doing this.

What does this have to do with openness? If others consider you closed, this indicates that people are not very fond of communicating with you. And if your efforts get them to say something interesting, then it brings them joy.

You don't have to constantly say something, but if you express an opinion, then indicate your own attitude. It’s easy, just say instead of stock phrases those that express emotions about an event or story.

Another task is more difficult, but it is accessible. You will have to work on the expressiveness of your facial expressions. Own position It is possible to show not only with words, but also with a surprised look, tilt of the head, pursed lips. The main thing is that this expression is noticed by others. To do this, be sure to warm up your facial muscles on the eve of significant meetings, before going out into society. In every case, work on expressiveness of emotions.

And finally, when you express own opinion about something, try to do it more often with positive emotions. Irritation, sadness, fatigue are also elements of openness, but an attractive person is considered to be the one with whom he is in the mood.

Frankness and openness help to establish relationships between loved ones and trust relationship with others. The main thing is to remember reasonable manifestation these concepts, you cannot open your own thoughts to everyone. Openness should be moderate and appropriate.

April 1, 2014

When people trust each other, when there is openness and empathy between them (which happens as a result of applying the communication skills described in the previous step), their interaction instantly becomes new level and acquires a new quality. Such communication becomes fruitful and creative. Something new can be born in it - something that each of the participants in communication could not come to alone. Because in such communication it is born and begins to literally flow huge amount creative energy.

This explosion of creative energy as a result of truly open and trusting communication is called synergy.

The term “synergy” essentially means the effect that is produced as a result of the interaction of some individual factors, if this effect is greater than simple sum the actions of these factors separately. For example, as a result brainstorming with the participation of five people, a brilliant idea can be born that would not have appeared if each of the five thought alone, and then an attempt was made to summarize the results of these thoughts. Likewise, five musicians playing individually do not constitute an ensemble. And only their synergistic interaction makes it possible to generate beautiful music, which is something much greater than the sum of the sounds produced by each musician. The principles of synergy are manifested in nature and in all spheres human life- where the interacting parties are tuned in to a common wave and are open to mutually enriching contact.

Synergy can manifest itself perfectly in a situation where there is a problem, there are two (or more) people, each of whom has their own vision of the problem and their own view on its solution. By uniting, they can come to a new, more effective and satisfactory solution that would be impossible to achieve through separate efforts. Synergy is something that cannot be planned, something that cannot be achieved through technical means. But conditions can be created for synergy. And then it will appear on its own, like a miracle, like a flower that suddenly blossomed in spite of drought and bad weather.

Such conditions necessary for synergy are:

♦ a high level of trust between all participants in communication,

♦ the “I won - You won” relationship model supported by all participants in communication;

♦ the desire of each participant in communication to first understand the other, and only then to be understood.

Steps 3, 4, 5 are devoted to the development of these skills. In turn, in order to make it possible to use these skills, we need a base, a basis, namely, internal independence and freedom of the individual, relying on his own center and embedded in it life principles, aware of her life credo and the goals and objectives arising from it. The material presented in Steps 1, 2, 3 was devoted to the creation of such a database.

Thus, we gradually, as if by steps, climbed to highest point, where all previously acquired skills synergistically merge into one whole. Synergy in human interaction, co-creativity of people, giving rise to certain values that are important to everyone - this is the goal that people who want to be successful strive for, without achieving which it is impossible to become truly highly effective and fully use the potential given to you by nature.

Many people are familiar with synergy to one degree or another - this is everyone who has at least once achieved some kind of success in collective activity. A sports team inspired by their common success, a well-coordinated performance by actors imbued with the same spirit, brilliant discovery, as an insight that arose as a result of the interaction of several scientists - these are just some of the most striking manifestations of synergy. But synergy can arise in a classroom, in a quiet conversation between two people, and in a noisy discussion - wherever there is an atmosphere of frankness and inspiration, where everyone strives to understand and hear everyone as best as possible, where people feel safe and do not strive take a defensive or offensive position. In such a situation, all the best that is in people is revealed, which gives everyone very strong feelings. positive emotions, which inspire, inspire, allow you to penetrate deeper into the essence of things and give rise to collective creative impulses that go beyond the capabilities of each individual participant.

All best solutions in business, in science, art, in any type of collective creativity, as well as in personal relationships, synergy owes its birth.

“People begin to understand each other instantly, almost instantly, in snatches of phrases. And now whole new worlds, new horizons, new paradigms with many possible solutions and new opportunities open up before them, giving food for thought. Of course, sometimes it happens that these new ideas hang in the air, but, as a rule, they are reflected in real, practical solutions.”

Stephen Covey. The Seven Habits of Highly Effective People

People who are well acquainted with this kind of emotional upliftment, generated by the genuine interaction of a group of people, can be called happy: after all, they know what it means to completely open their mind, heart, soul towards other people for the sake of a common goal and the fullest realization of their own capabilities. But there are not so many such people. Most encountered only minor manifestations of synergy. According to Stephen Covey, this real tragedy: after all, a person lives his life without ever trying to reveal, show to the world and use the enormous creative, intellectual, and emotional potential inherent in him.

Let's look at how we can overcome the obstacles that prevent true synergistic interaction between people.